Your well-being is our priority

Responsible Gaming — Safe and Healthy Gaming on cub99

Cub99 believes entertainment is best enjoyed responsibly and mindfully. We are committed to supporting every player's mental and financial well-being.

18+
Adults only
Strictly prohibited for under-18s

Why responsible gaming matters

At cub99, we believe online gaming and betting should be purely a form of entertainment — not a source of income or a way to solve financial problems. Responsible gaming means knowing your limits, staying in control of your time and money, and taking action before problems arise.

Online gaming has grown hugely popular in Bangladesh — but with that popularity comes real risks. cub99 is committed to providing every member with a safe and responsible environment. Our responsible gaming program helps you keep gaming healthy, fun, and in balance.

Remember — gaming is meant to be fun. If you ever feel like things are getting out of control while playing on cub99, our tools and support team are always here for you.

cub99's commitment: We care more about your well-being than your wins. All responsible gaming features are available to every member at no cost, directly from your account.

Core principles of healthy gaming

  • Play for entertainment, not to make money.
  • Set a daily or weekly limit on how much you bet.
  • Don't chase losses by placing bigger bets.
  • Never use borrowed money or emergency funds for gaming.
  • Take regular breaks and spend time with family and friends.
  • Avoid gaming when you're feeling stressed or low.
  • Make sure children and minors cannot access your account.
Warning signs

If gaming is starting to affect your daily life, that's a serious concern.

Seek help if these apply to you
  • Betting with money set aside for essential expenses
  • Unable to stop playing
  • Hiding your gaming from loved ones
  • Getting angry or frustrated after losses
  • Skipping sleep or meals to play
Immediate assistance

Cub99's live support team is available 24/7. For any issues, reach out via the support chat in your account.

Cub99's Responsible Gaming Tools

Tools cub99 provides to keep your gaming healthy and in control

Deposit limit settings

On cub99, you can set your own daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased before the designated period ends.

Session time control

Set a time limit for your gaming session. When the time is up, cub99 will automatically notify you and encourage you to take a break.

Break mode (cooling-off)

When you feel like you need a break, activate cooling-off mode for anywhere between 24 hours and 30 days. You won't be able to log in to your account during this period.

Self-Exclusion

Use the self-exclusion feature for a long-term break. You can have your account fully suspended for anywhere from 6 months to 5 years.

Gaming history review

View your complete betting and gaming history on cub99. Use this information to understand your own patterns and make informed decisions.

24/7 support

Cub99's support team is available around the clock for any responsible gaming questions or assistance. Reach out via chat.

How the self-exclusion feature works

Cub99's Self-Exclusion feature is designed for players who want to take an extended break. Once activated, your cub99 account will be fully suspended for the chosen period.

During self-exclusion, logging in, making deposits, and playing games will all be disabled. cub99 will not send you any promotional messages either.

Available exclusion periods
6 months
Short-term break
1 year
Mid-term break
2 years
Extended break
3 years
Extended break
5 years
Maximum period
Permanent
Permanent closure

Steps to activate self-exclusion

1
Log in to your account

Log in to your cub99 account and go to Profile Settings.

2
Open the "Responsible Gaming" menu

Go to Settings and select the "Responsible Gaming" option.

3
Choose your exclusion period

Choose a duration that suits your needs. Options range from 6 months to permanent.

4
Verify your identity

You will need to verify your identity for security purposes. This ensures that only you are taking this step.

5
Confirm

Once the request is confirmed, self-exclusion takes effect immediately and a confirmation email will be sent.

How to use betting and time limits

Setting deposit and session limits on cub99 is quick and simple

Deposit limit example

Say you want to spend no more than BDT 500 on bets per week. Set that limit on cub99 and you won't be able to deposit beyond it.

Weekly spendingBDT 350 / 500
Monthly spendingBDT 1,200 / 2,000
Daily spendingBDT 80 / 150
Session time limit examples

Set a maximum time limit for each gaming session on cub99. You'll receive an automatic alert when your time is up.

Today's session45 / 60 minutes
Weekly sessions3 / 5 hours
Monthly sessions8 / 20 hours

How to recognise problem gambling

Seek help if you notice the signs below — doing so takes courage, not weakness

Emotional signs

Feeling unusually angry, anxious, or distressed after a loss. Constantly thinking about gaming.

Financial signs

Borrowing money or dipping into emergency savings to gamble. Taking bigger risks to chase losses.

Social signs

Withdrawing from family and friends. Lying about or hiding your gaming activity.

Physical signs

Skipping sleep, meals, or self-care just to keep playing.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming

Reducing your deposit limit on cub99 takes effect immediately. However, increasing a limit requires a waiting period (typically 7 days). This rule is in place to prevent impulsive decisions.

Any balance in your account can be withdrawn before self-exclusion takes effect. Your balance is kept safe while the exclusion is active and can be accessed again once the period ends.

Yes. Age verification is mandatory when registering on cub99. Identity is confirmed through the KYC process using a national ID card or passport. No one under 18 can open an account.

A cooling-off period is a short-term break, typically from 24 hours to 30 days. Self-exclusion is a long-term measure, suspending your account for anywhere from 6 months to permanently. In both cases, cub99 will stop sending you promotional messages.

Yes. If a family member believes their loved one is struggling with a gaming problem, they can contact the cub99 support team. We will take the necessary steps while maintaining full confidentiality.

Completely free. All of cub99's responsible gaming tools — deposit limits, session limits, cooling-off, and self-exclusion — are available to every member at no charge.

Build healthy gaming habits

Responsible gaming on cub99 means staying mindful every session. The habits below will keep your gaming experience healthy and enjoyable.

Set a budget before you play

Before each session, decide how much you are willing to spend. Stop when you reach that limit.

Set a time limit

Take regular breaks instead of playing for long stretches. A break of at least 10 minutes every hour is recommended.

Keep your emotions in check

Don't place large bets out of anger or frustration after a loss. If you're not in a calm state of mind, step away from the game.

Keep balance in your life

Always prioritize family, work, and your social life over gaming. cub99 is a source of entertainment, not the center of your life.

Check yourself

Answer the questions below honestly. If most of your answers are "yes", it may be time to seek help.

Ask yourself
  • Are you spending increasingly more time and money on gaming?
  • Do you feel restless or anxious when you are not playing?
  • Is gaming causing arguments with the people you care about?
  • Is your focus at work or school starting to suffer?
  • Taking bigger risks to win back lost money?
Keep in mind

Asking for help isn't a sign of weakness — it takes courage. cub99's support team will assist you with complete confidentiality.

Play Responsibly — Join cub99

Enjoy safe and fun gaming on cub99. Use our responsible gaming tools to keep your experience healthy and let entertainment stay entertainment.

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